This post is inspired by an ongoing experience shared by Dave Ballesteros, Founder & CEO of Flowstone Group. His mother's story shows what happens when a sales process fails the people who trust it most. When you hear the word "dealership," what comes to mind? Official? Reputable? New? Buying a new car isn't cheap. But that higher price tag is supposed to buy something back: variety, accessible financing, and protection from lemons. Most of all, it should buy confidence that

In a world full of automation, Human Connection Is the Competitive Edge: It's Customer Service Week, and it deserves more than a banner in the break room or a mention. In a world overflowing with apps, bots, and automated "support," genuine human connection has become more and more and somehow, more valuable than ever. We send more messages than any generation in history. We have smartphones in our hands around the clock. And yet we've never felt more frustrated trying to ge