Michael Hoskins
 VP of Customer Experience

My Story

With over 23 years of dedicated experience in the contact center industry, Michael has amassed a wealth of invaluable insights and expertise. His career began humbly as a contact center agent during his school years, where his passion for customer service and operational efficiency first ignited. Swiftly ascending through the ranks, Michael assumed management roles across a spectrum of sectors including online and television retail, cellular customer support, hospitality, and insurance. Each role provided him with unique challenges and opportunities to refine his strategic approach to enhancing customer experiences and driving organizational success.

Michael's journey took a pivotal turn as he transitioned into roles within contact center software vendors, where he became recognized for his expertise as a Workforce Optimization (WFO) design specialist, Sales Engineer, Senior Sales Engineer, and District Sales Manager. His tenure in these positions underscored his ability to not only understand the intricate technical aspects of contact center operations but also to translate that knowledge into actionable strategies that yield measurable improvements in efficiency and profitability.

Throughout his career, Michael has remained at the forefront of industry trends and technological advancements, continually seeking out innovative solutions to propel contact center operations forward. His deep understanding of how operational changes can strategically influence organizational success has been instrumental in guiding numerous companies through periods of transformation and growth.

In addition to his professional achievements, Michael is an avid outdoors enthusiast based in Orlando. He finds solace and inspiration in activities such as camping, hiking, biking, and participating in social sports, which provide him with the balance and perspective needed to excel in a fast-paced business environment.

Currently serving at Flowstone Group, Michael leverages his extensive industry knowledge and leadership acumen to navigate and optimize contact center operations within today's dynamic business landscape. His commitment to driving excellence and innovation continues to define his career, making him a trusted advisor and influencer in the contact center community.

Contact

I'm always looking for new and exciting opportunities. Let's connect.

michael@flowstonegroup.com